Buy With Confidence

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange. We regret that Personalised Products unless defective cannot be returned.

Products should be in their original unit packaging and resalable condition. This is in addition to your statutory rights. In the unlikely event that you receive an item from us which is defective or sent in error we will refund your postage costs in returning the item.

Click returns & refunds for details on how to return a defective item to us.

At Baker Ross we want you to have the best possible shopping experience and best prices. We strive to offer you an unmatched range of products, excellent customer service and the best value available in the UK.

Our 100% Price Match Promise* means you know when you shop with us you're getting the best deal. It's simple... just notify us prior to time of purchase where you find the identical product* cheaper (excluding delivery) in the UK, and we'll match the price!

* Click here for further information, terms and conditions.

Safety first and always is our motto at Baker Ross. All our toys satisfy stringent European Community Safety Laws, and carry the CE Mark, the manufacturers and importers declaration that this is the case. We aim to cater for a variety of ages and therefore leave it to the discretion of our customers to assess whether a child is old enough for any particular item, and to ensure it is sensibly used. Items bought from us are not suitable for children under 3 years of age unless otherwise stated.

Safe and Secure Shopping with Baker Ross

Baker Ross is an Exor Silver Level Accredited Supplier.

Baker Ross is an Associate Member of ISIS (Internet Shopping is Safe) Accredited Retailer. As a member of ISIS, we are part of a reputable scheme and our working practice and regulations have been scrutinised by an unbiased third party.

Secure online shopping with Braintree

Braintree makes online shopping safe, so when you pay you can be sure your card data is secure. Using Braintree ensures your card details are not compromised, as Braintree encrypt every transaction to the highest global standards.